What do your customers, potential customers, and others get when they call you after hours with an urgent or emergency call?  

If you use VoiceLink's Live Answering Service to answer your line after hours, they will get a competent professional who will answer promptly, gather the proper information from the caller, relay the message quickly according to your instructions, and document the whole transaction meticulously.

We handle mission-critical calls for several large corporations, medical offices, and other demanding clients that must have the job done right every time.  We would appreciate the opportunity to bring this experience to meeting your after hours call-handling needs.

Here are some of the reasons you should choose VoiceLink for your after hours needs:

• Competent Operators. Our operators are on-site in our operations room in the United States.

• Call Escalation. We can call through an extensive list of contacts until someone is reached. If necessary, we will call every single contact you give us, on-call or not.

• Meticulous Documentation. We will document every single step we take when relaying an urgent call. See our sample documentation page for details.

• Prompt Answer. When it's urgent, every second counts. We answer 90% of our calls on the first or second ring.

• Call Differentiation. Using criteria you give us, we can determine what is urgent and what is not and follow the appropriate instructions. We always err on the side of caution. We can also follow different instructions for different types of emergencies.

• Latest Technology. We can send a text message to an on-call person's mobile, send a non-urgent message to the appropriate person's e-mail, and fax a copy of urgent messages relayed the night before automatically to the office every morning. See our message relay options for more info.

In short, we have extensive experience handling urgent after hours calls of all types and we will bring this experience to providing you with competent and reliable service.

If you'd like a quote or more information, contact us. We offer a one-week free trial.

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Copyright © 2006 VoiceLink Communications
Last modified: June 21, 2006