Professional Operators

Professional operators . . .

It is our people that set us apart. Two important factors help us maintain quality service levels. First, we hire carefully. We select candidates on their ability to sound good on the phone, their literacy, and their cognitive ability. Most of our operators have at least some college education.

Second, we train thoroughly. Each trainee is trained for days before they ever get to answer their first call. When they do, our computer system allows us to limit both the number and the difficulty level of calls they receive. Only after the new operator masters each level of competency are they moved on to the next level. This dedication to proper training is another example of our dedication to providing the best possible service.

The high caliber of our operators enables us to handle accounts other services can't. We're especially good at handling mission-critical call traffic. By way of example, many companies in the oil and gas industry (including ExxonMobil, Shell, and ConocoPhillips) as well as other major corporations (including Rockwell, Baker-Hughes, and Red Hat Software) entrust us to handle some of the most critical after hours emergencies they experience. We've handled emergencies ranging from medical emergencies and worker injuries to network system outages and sinking off-shore oil rigs with people on board.

. . . and the latest technology . . .

The quality of our computerized system is also important. Being fully computerized makes us more reliable, allows us to offer many innovative services and enables us to track our service levels closely. For instance, we answer 90% of our calls on the first or second ring, and only 15% of calls are put on hold (with an average hold time of under 30 seconds).

The technology also allows us to offer many options for message dispatch, including e-mail and text messaging. See all the options on our message relay options page for more details.

Our computer system also gives us the flexibility to handle many types of accounts with ease. We can handle multi-stage message relay instructions, on-call schedules, differentiate between different types of calls, etc.

. . . make us your best choice!

References are available on request.

For more information on the different types of services we offer, click here.

If you'd like a quote or more information, contact us.

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